You are entitled to a replacement, 2012 Edition Your Driving Costs How much are you really paying to drive? 3 … Operations Guide Changes Summary On the CPO released an updated version of the Operations Guide. Certified Pre-Owned Warranty Repairs/Claims Procedures Servicing Dealers All GM dealers are authorized to perform qualifying warranty repairs on Certified Pre- Owned vehicles. contents. Note: A disclosure must be made on the Bill of Sale to the consumer that non-gm parts and accessories have no GM Warranty. If vehicle is certified prior to September 30th of final eligibility year it may be marketed and sold as a Certified Pre-Owned vehicle through December 31 st of that same calendar year (see the following table for eligibility model year guidelines) Model Year Certification Eligibility 9/30/2012 9/30/2013 9/30/2014 9/30/2015 9/30/2016 9/30/2017 9/30/2018 Cut-off Date 90-Day Eligibility 12/31/ /31/ /31/ /31/ /31/ /31/ /31/2018 Grace Period Vehicles with less than 75,001 miles at time of sale Vehicles with clean Vehicle History Reports (VHR) 10, 11 Vehicles with clean IVH (Print and review the Summary Page ) Vehicles manufactured to be sold in the United States Vehicles that meet mechanical and appearance standards (see Mechanical Inspection page 22) Vehicles with GM approved cosmetic-type aftermarket accessories (see Aftermarket Non-GM Parts/Accessories-page 12-17) Ineligible Vehicles The following vehicles are not eligible for certification under the Certified Pre-Owned program. The list of Third Party Providers can be found on the Certified Resource Center, Dealers who use a third-party provider may select from the list of Certified Pre-Owned Preferred Third-Party Providers. This battery program represents a great value proposition: 1. 19, 20 Note: Dealers are REQUIRED to obtain and review both a Vehicle History Report (VHR) and the IVH Summary Page prior to certifying any vehicle. General Motors Dealer Identification has two components: DI SIGNS (LEASING PROGRAM) - Offers ground mounted free standing and wall mounted signage on a TEN-YEAR LEASE basis. GM has instructed its dealers to check for recalls and perform any needed repairs before listing any vehicle as a Certified Pre-Owned vehicle. A simple statement, but what does it really mean? The Service Manager, Used Car Manager and Service Technician must sign and date the 172 Point Inspection & Reconditioning Checklist. If roof rack needs replacement, a GM roof rack is recommended. However, because even the best processes can break down, we encourage you to check the recall status of any vehicle at recalls.gm.com or www.SaferCar.gov. Assess Certified Pre-owned vehicle eligibility Utilizing the IVH, VHR, and the Certified Pre-Owned Inspection & Reconditioning Checklist, dealership management determines vehicle eligibility. CUIS uploads vehicle data and photos to several auto listing sites daily. Vehicles manufactured for use and sold in Canada are ineligible as CPO Units. If the spoiler needs to be replaced, it must be replaced with the GMrequired spoiler only. The design and quality of the window label and buyer s guide must be consistent with the available GM Certified Pre-Owned window label and buyer s guide. Safe, off-highway area to test acceleration, braking and ABS operation Note: When necessary, use each area of the checklist to note any condition that is not covered specifically and document details on the RO. Service Technician must sign the 172 point inspection form. Spoilers Aftermarket spoilers must pass inspection. 27, 28 Wholesaling Certified Pre-Owned vehicles Dealers are REQUIRED to remove all Certified Pre-Owned point-of-sale materials (i.e. Also, depending on your situation, it might be to your advantage to lease your Certifıed, Return Vehicle Guide Passenger Vehicle Covering Letter Dear Readers, The following brochure is the second edition of the Return Vehicle Guide which describes the acceptable and non-acceptable types of, Houston Region Annual Tech Program The annual tech program is a privilege, not a right. Coolant DEX-COOL is designed to remain in the engine for 5 years or 150,000 miles, whichever occurs first. Looking to enhance its Certified Pre-Owned (CPO) program, GM now claims to be the first automaker to offer two years of free standard maintenance in the pre-owned vehicle market. VICE PRESIDENT, DELIVERY OPERATIONS. Sunroofs Aftermarket sunroofs are authorized. GM Certified Brands Dealer Cost/Billing Guide Start-up Costs Set Up Fee Ongoing Costs Vehicle Certification Fees Overage Vehicle Inventory Fees GMDI Sign Panel Change Dealer Co-op Advertising Support Dealer Support Center (888) Listing Dealers Certified Vehicles on Web Sites IX. 0000021388 00000 n 6, 7 The GM Certified Process There are four (4) key steps to the Certified Pre-Owned process, which should be followed in order. Important Information You Should Know, Go WHeRe InsPIRaTIon leads. It also means “Peace… Vehicles with windshield damage other than the above-mentioned conditions do NOT need to be replaced. If this application cannot be accepted as written, applicant will be notified. 0000014895 00000 n Recertification Policy There will be instances when it will become necessary to recertify a previously Certified Pre-Owned vehicle. 68 0 obj <> endobj 0000011733 00000 n GM Investigate Vehicle History (IVH) in Global Warranty Management Print and review the Summary Page of the IVH to ensure that the vehicle does not have any of the following conditions, which would render the vehicle ineligible for certification: Warranty blocks Branded Title GM Buyback/Lemon Law vehicles Note: Open campaigns must be corrected before certification. As Is: Buyer beware, the car is sold, Porsche Approved Certified Pre-Owned Limited Warranty Porsche Approved. Aftermarket Non-GM Parts/Accessories Many cosmetic-type non-gm aftermarket accessories are approved for Certified Pre- Owned vehicles. Copies must be filed and distributed as follows: White Copy: Provide to the customer Gold Copy: Retained in dealers service file Yellow Copy: Retained in dealers sales file with accompanying RO Note: Completed service should be disclosed to the customer. Process is selecting vehicles for certification under the Certified Pre-Owned program to certify a should. Branded title and GM 's participation in cross-line warranty participation in an Alternative Dispute Resolution program questions... Or polishing gm certified pre-owned operations guide not covered under the 3-Day/150-Mile customer Satisfaction Guarantee is required to Remove all Certified Pre- vehicles. Listing any vehicle at recalls.gm.com that have been removed from the Certified Pre-Owned inspection using the Pre-Owned. Down, we encourage you to discover potential problems that will require assistance from dealer personnel pull... Typically includes some type of warranty you want to enjoy them for years to.... 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