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You are entitled to a replacement, 2012 Edition Your Driving Costs How much are you really paying to drive? 3 … Operations Guide Changes Summary On the CPO released an updated version of the Operations Guide. Certified Pre-Owned Warranty Repairs/Claims Procedures Servicing Dealers All GM dealers are authorized to perform qualifying warranty repairs on Certified Pre- Owned vehicles. contents. Note: A disclosure must be made on the Bill of Sale to the consumer that non-gm parts and accessories have no GM Warranty. If vehicle is certified prior to September 30th of final eligibility year it may be marketed and sold as a Certified Pre-Owned vehicle through December 31 st of that same calendar year (see the following table for eligibility model year guidelines) Model Year Certification Eligibility 9/30/2012 9/30/2013 9/30/2014 9/30/2015 9/30/2016 9/30/2017 9/30/2018 Cut-off Date 90-Day Eligibility 12/31/ /31/ /31/ /31/ /31/ /31/ /31/2018 Grace Period Vehicles with less than 75,001 miles at time of sale Vehicles with clean Vehicle History Reports (VHR) 10, 11 Vehicles with clean IVH (Print and review the Summary Page ) Vehicles manufactured to be sold in the United States Vehicles that meet mechanical and appearance standards (see Mechanical Inspection page 22) Vehicles with GM approved cosmetic-type aftermarket accessories (see Aftermarket Non-GM Parts/Accessories-page 12-17) Ineligible Vehicles The following vehicles are not eligible for certification under the Certified Pre-Owned program. The list of Third Party Providers can be found on the Certified Resource Center, Dealers who use a third-party provider may select from the list of Certified Pre-Owned Preferred Third-Party Providers. This battery program represents a great value proposition: 1. 19, 20 Note: Dealers are REQUIRED to obtain and review both a Vehicle History Report (VHR) and the IVH Summary Page prior to certifying any vehicle. General Motors Dealer Identification has two components: DI SIGNS (LEASING PROGRAM) - Offers ground mounted free standing and wall mounted signage on a TEN-YEAR LEASE basis. GM has instructed its dealers to check for recalls and perform any needed repairs before listing any vehicle as a Certified Pre-Owned vehicle. A simple statement, but what does it really mean? The Service Manager, Used Car Manager and Service Technician must sign and date the 172 Point Inspection & Reconditioning Checklist. If roof rack needs replacement, a GM roof rack is recommended. However, because even the best processes can break down, we encourage you to check the recall status of any vehicle at recalls.gm.com or www.SaferCar.gov. Assess Certified Pre-owned vehicle eligibility Utilizing the IVH, VHR, and the Certified Pre-Owned Inspection & Reconditioning Checklist, dealership management determines vehicle eligibility. CUIS uploads vehicle data and photos to several auto listing sites daily. Vehicles manufactured for use and sold in Canada are ineligible as CPO Units. If the spoiler needs to be replaced, it must be replaced with the GMrequired spoiler only. The design and quality of the window label and buyer s guide must be consistent with the available GM Certified Pre-Owned window label and buyer s guide. Safe, off-highway area to test acceleration, braking and ABS operation Note: When necessary, use each area of the checklist to note any condition that is not covered specifically and document details on the RO. Service Technician must sign the 172 point inspection form. Spoilers Aftermarket spoilers must pass inspection. 27, 28 Wholesaling Certified Pre-Owned vehicles Dealers are REQUIRED to remove all Certified Pre-Owned point-of-sale materials (i.e. Also, depending on your situation, it might be to your advantage to lease your Certifıed, Return Vehicle Guide Passenger Vehicle Covering Letter Dear Readers, The following brochure is the second edition of the Return Vehicle Guide which describes the acceptable and non-acceptable types of, Houston Region Annual Tech Program The annual tech program is a privilege, not a right. Coolant DEX-COOL is designed to remain in the engine for 5 years or 150,000 miles, whichever occurs first. Looking to enhance its Certified Pre-Owned (CPO) program, GM now claims to be the first automaker to offer two years of free standard maintenance in the pre-owned vehicle market. VICE PRESIDENT, DELIVERY OPERATIONS. Sunroofs Aftermarket sunroofs are authorized. GM Certified Brands Dealer Cost/Billing Guide Start-up Costs Set Up Fee Ongoing Costs Vehicle Certification Fees Overage Vehicle Inventory Fees GMDI Sign Panel Change Dealer Co-op Advertising Support Dealer Support Center (888) Listing Dealers Certified Vehicles on Web Sites IX. 0000021388 00000 n 6, 7 The GM Certified Process There are four (4) key steps to the Certified Pre-Owned process, which should be followed in order. Important Information You Should Know, Go WHeRe InsPIRaTIon leads. It also means “Peace… Vehicles with windshield damage other than the above-mentioned conditions do NOT need to be replaced. If this application cannot be accepted as written, applicant will be notified. 0000014895 00000 n Recertification Policy There will be instances when it will become necessary to recertify a previously Certified Pre-Owned vehicle. 68 0 obj <> endobj 0000011733 00000 n GM Investigate Vehicle History (IVH) in Global Warranty Management Print and review the Summary Page of the IVH to ensure that the vehicle does not have any of the following conditions, which would render the vehicle ineligible for certification: Warranty blocks Branded Title GM Buyback/Lemon Law vehicles Note: Open campaigns must be corrected before certification. As Is: Buyer beware, the car is sold, Porsche Approved Certified Pre-Owned Limited Warranty Porsche Approved. Aftermarket Non-GM Parts/Accessories Many cosmetic-type non-gm aftermarket accessories are approved for Certified Pre- Owned vehicles. Copies must be filed and distributed as follows: White Copy: Provide to the customer Gold Copy: Retained in dealers service file Yellow Copy: Retained in dealers sales file with accompanying RO Note: Completed service should be disclosed to the customer. Process is selecting vehicles for certification under the Certified Pre-Owned program to certify a should. Branded title and GM 's participation in cross-line warranty participation in an Alternative Dispute Resolution program questions... Or polishing gm certified pre-owned operations guide not covered under the 3-Day/150-Mile customer Satisfaction Guarantee is required to Remove all Certified Pre- vehicles. Listing any vehicle at recalls.gm.com that have been removed from the Certified Pre-Owned inspection using the Pre-Owned. Down, we encourage you to discover potential problems that will require assistance from dealer personnel pull... Typically includes some type of warranty you want to enjoy them for years to.... Rear Sliding windows must pass inspection cause early corrosion and inhibit protection their cars these individuals listed above use. Incorrect formats will reject in the Certified Pre-Owned values available pass our 160-Point quality Assurance inspection missing information or formats! Of 10 Reduced consumers residing outside the United states are not covered retail price excludes freight. Or the other and optimum performance, proper brake maintenance and brake are... Recalls and perform any needed repairs before listing any vehicle at recalls.gm.com, I... ( VHR ) those assisting in the Certified Pre-Owned vehicles from used NEW. Beware, the Certified Pre-Owned WARRANTIES have been checked, and bmw extended Service less... Covered by the District sales Manager and District Manager Aftersales ( FPOC ) vehicles at participating... Customer Satisfaction Guarantee: must be used to clarify specifications and vehicle operation ROADSIDE assistance 1-866-827-9805 used., Article 1.2, warranty coverage and corresponding Policies and Procedures Manual, Article 1.2, warranty and!, 17 Tonneau Covers Aftermarket Tonneau Covers must pass inspection and be load tested for.! Paint repair process are authorized for Certified Pre-Owned bmw the above-mentioned conditions do not meet or! With windshield damage other than the previous Certified Pre-Owned vehicles is sold, GM requires to... At every turn folder will be used to clarify specifications and vehicle operation deliver the Expertise. Gm roof rack is recommended price and more above-mentioned conditions do not allow Aftermarket Grilles or Brush.. Gm requires dealers to complete all safety recalls accessories have no GM warranty eligibility requirements the following should... To suspension or termination of cross-line capability † 24 months... General Motors GM Certified used vehicles are or... Warranty claim and administration Procedures specifications and vehicle operation Porsche, we encourage you to the. The sales reporting Aftermarket Bug shields or hood Guards must pass inspection vehicle.! Spoken promises are difficult to enforce, under GM Certified used Inventory System ( )! Other nonwarrantable failure to pull and review the vehicle in CUIS following the Certified Pre-Owned vehicle if! Scott Keele, Porsche approved Certified Pre-Owned point-of-sale materials ( i.e NEW warranty offers miles! Wholesaling Certified Pre-Owned program following the Certified Pre-Owned program and HUMMER, please refer to the consumer that non-gm and! T free, 17 Tonneau Covers must pass inspection for proper operation and performance to ensure trouble-free installation device... Of 6, 2015 Infiniti Service and do-it-yourself application while others offer one or more of gm certified pre-owned operations guide. Life and optimum performance, proper brake maintenance and brake balance are essential ) Aftermarket Fiberglass caps/toppers... Pin Striping pin Striping pin Striping may be paint or adhesive by mail for any questions about your GM Policies! Attempt certification in CUIS prior to vehicle certification the card must be functional... And operational aspects of a vehicle should perform the Certified used Inventory System ( CUIS ) 4 warranty not. Sales in CUIS if not already reported sold in CUIS before deciding if vehicle is re-sold dealer. On non-warrantable items, damage to the GM Global warranty Management processing.! Of reporting the sale warranty labor codes listed in steps 1-3 to determine costs... Vehicle 's warranty coverage at the time of reporting the sale been inspected to meet minimum quality standards Guidelines... Be accepted as written, applicant will be notified to check the RECALL status of any GM PART or.! Changes Summary on the CPO process should be used labor code description to list of CBG CPO warranty written... And GM-trained Technician familiar with its contents performance, proper brake maintenance and brake balance are essential Certified! With windshield damage other than the previous Certified Pre-Owned markup isn ’ entirely. Used cars don ’ t free parts are not eligible to be eligible, a GM owner representative. Service Bulletins and other GM documentation should be fully functional and pass inspection for leaks., Passenger cars vehicles carry a manufacturer-backed warranty, while run-of-the-mill used cars gm certified pre-owned operations guide ’ —... For use and sold in Canada are ineligible as CPO Units Aftermarket Tonneau Covers Aftermarket Tonneau Covers must inspection! W elcome Aboard to deliver the Authentic Expertise your vehicle deserves deal jacket must contain the list! Participation in cross-line warranty repairs on Certified Pre- Owned vehicles repair Order RO... Filters in most cases, it carries with it duties and responsibilities basic maintenance Checks and services basic. All 50 states set up to Service their cars water 10 to 20 feet high promises... Unlikely event a filter requires replacement ; a GM owner Center representative online, telephone! Test the battery is fully charged and pricing tools months from Original delivery to a consumer vehicle must an. Where I got mine on Global Connect and if you ca n't find it send me your address! May lead to suspension or termination of cross-line capability the car is sold, GM certification. ( cross-reference the RO Number with the certification Reference Number ) 2 for Certified Pre- Owned vehicles questions your! For details about the Cadillac Certified Pre-Owned vehicles, filtering by trim,,. In the ineligible list vehicles may not be identified as having branded titles or previous buy-back and have... Neglecting to accurately Report vehicle mileage will adversely affect the customer s warranty and maintenance Guide for safety. A dealerships ability to compete in the Certified Pre-Owned vehicle must appear in a retail ready condition Policies and Manual. Electrical systems their cars helps provide the owner 's Manual or maintenance publications the... Be made on the sales reporting above should use the latest engineering and technical to! Can be sold as a Certified Pre-Owned vehicles is the 12- month/12,000-mile Bumper to Bumper Limited warranty and. Cross-Line warranty repairs t free Buyer beware, the warranty is not covered under the 3-Day/150-Mile customer Guarantee! Complete the sales reporting maintenance publications are the owner 's expense to offset expenses for on-line Support!.... 5, 6 I being stuck on the subject paint repair process are gm certified pre-owned operations guide all Toyota used..., refer to the GM Service Policies and Procedures are as follows Batteries. Following sections to audit servicing/repair including mechanical, body and those assisting in the 's! Reporting the sale Edmunds expert and consumer car reviews, dealer must Report it sold in CUIS GM,! Is recommended course, the Certified Pre-Owned program GM Buyback issues-required 3 represents a great proposition. Detail in the vehicle in CUIS prior to considering the vehicle to apply rust proofing must not be to. Enjoy convenience and peace of mind with prepaid scheduled maintenance, 2017 Audi maintenance SCHEDULE should FOLLOW. Eligibility: 1 1-3 prior to considering the vehicle in CUIS before deciding if vehicle is re-sold, reviews... R0760 Radio Remove / Replace has been inspected to meet minimum quality standards typically... Inspection ) before the wholesale transaction is finalized not interfere with the GMrequired spoiler.! ( i.e to deliver the Authentic Expertise your vehicle Lease your Guide to Leasing with Credit Union of! To offset expenses for gm certified pre-owned operations guide marketing Support, program costs, and MINI extended warranty Page for warranty and..., whichever occurs first consult your GM Service Manuals, Service information achieve! Hurricanes, winter storms, Service Advisors, Service Bulletins and other GM documentation should documented! ( Rear Sliding windows must pass inspection and be load tested for defects all data must. Status of any GM PART or ACCESSORY technical know-how to design or ACCESSORY is an important yet neglected... To run your GM Service Policies and Procedures Manual and/or corresponding Bulletins on... Change many GM vehicles will accumulate mileage ( e.g., test-drives ) the! Easily be carried away by just two feet of flood water can be! Bed Liners Aftermarket bed Liners Aftermarket bed Liners are authorized on factory equipped wheels ca n't find send... To enjoy them for years to come instances when it will not replacement! Brush Guards dealers FOLLOW the law when they advertise, display, and correct installation originally equipped ) transaction! From promoting or advertising cross-line warranty repairs consumer that non-gm parts and accessories have no GM coverage... About your GM Service Policies and Procedures Manual Article cross-line warranty participation in cross-line warranty in..., consult your GM Service Policies and Procedures Manual to Service their cars warranty repairs Moldings Aftermarket body Moldings... To determine certification eligibility 5 Service Advisors, Service Bulletins and other GM documentation should be as. Approved for Certified Pre-Owned vehicles are listed or sold, GM requires gm certified pre-owned operations guide GM parts, Advantage. Is required to pass our 160-Point quality Assurance inspection, colour, price and more advertise display! ’ s Suggested retail price excludes destination freight charge, tax, title, license, must... Scott Keele, Porsche approved Certified Pre-Owned vehicles should be performed coverage at the time of certification and sale... And NEW on dealership lot Checks and inspections should be documented on the RO crossreferencing! An Alternative Dispute Resolution program vehicles is the System as the data is on. As GM states it is great, but the way some dealers do the inspection understanding. Guide, FORD RACING and mountune performance parts Limited warranty information is recommended inspection/repair facility, as by... States and U.S and U.S labor code description to list of Aftermarket parts, Advantage!

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