southwest customer service

Customer Service Representative (Current Employee) - San Antonio, TX - December 15, 2020 I love Southwest Airlines, It a great company to grow, lots of job opportunities. Terms apply. } overflow: hidden; 1-800-425-8089 (En español), Calling from Mexico If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { If you want to make any changes in your existing flight booking with Southwest Airlines or booking a new flight, you can contact the Southwest customer service team. left: 277px !important; Contact Southwest Airlines for help with your flight reservations, baggage questions and more. color: #636363; left: 467px !important; } 1-800-533-1305, Automated Flight Information 1-800-445-5764, General Customer Service While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. text-decoration: none !important; After verification of your flight information (approximately 3-5 days), points will be deposited into your account. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { background-color: #e6e7e8; View All FAQs. Compare pay for popular roles and read about the team’s work-life balance. Offer ends 2/8/2021. If you’ve left the airport, please contact our lost and found. bottom: 200px; Opens new window. /* Air Booking Select - Fare benefit first th width */ display: inline-block; Free interview details posted anonymously by Southwest Airlines interview candidates. )"; color: #111B40; 1-800-751-9039 } Uncover why Southwest Airlines is the best company for you. Book our famous low fares only on the official Southwest Airlines website. Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. If you purchased all or part of the reservation using a Southwest gift card or a Southwest LUV Voucher and canceled the reservation within 24 hours of booking, contact our Customer Relations department at 1 … } See unaccompanied minors policy. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. Southwest Airlines Contact Info: Phone Number/s. [data-class="swa-g-screen-reader-only"] { Southwest Airlines Co. All Rights Reserved. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Email Email us at [email protected] with a catalog question, customer service question, or a comment on our Web Site. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { 1-800-I-FLY-SWA (1-800-435-9792), Baggage - General Questions You can request past flight points for up to 12 months after your flight. Contact Us Customer Service FAQ Subscribe Click ‘N Save ® Save big on travel each week. 1-800-I-FLY-SWA (1-800-435-9792), Customer Relations Got a question about your Southwest Rapid Rewards Shopping account or a recent transaction? .air-check-in-edit-contact-information-banner--link { See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. In case you're curious, this link has a ton of ways to get in touch with Southwest, to include the Customer Relations info I listed. About. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { 0-800-012-1916 left: 277px !important; 0-800-0078684 width: 273px; width: 1px; 0-800-247-5463 (En español), Calling from Costa Rica Southwest Airlines only provides air transportation for Southwest Vacations packages, but the reservations themselves are contracted through a third party vendor, Apple Leisure Group. /* Temp - GNAV Espanol Chase ad font-sizefix */ In case you didn't realize there was an alternative, the best phone number for Southwest Airlines customer support is 800-435-9792. clip: rect(0,0,0,0); text-decoration: none !important; border: 0; } } We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Learn about Southwest Airlines culture, salaries, benefits, work-life balance, management, job security, and more. } content: "(That money is all yours. How may we help you today? 1-800-445-5764, Public Relations & Media Relations Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. content: "(Temporarily suspended. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } .air-low-fare-calendar-index-page .background { Box 36647-1CR, Dallas, Texas, 75235, United States. The average Southwest Airlines salary ranges from approximately $24,000 per year for Bilingual Customer Service Associate to $100,760 per year for Senior Analyst. content: "(Temporarily suspended. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Opens new window. *After qualifying purchases. width: 348px; width:556px !important )"; UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. Images. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } div.footer div.flex-placement a:hover { Contact us here. } Please allow 5 business days for a response. font-style: normal; left: 277px !important; The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. border: 0; margin: -1px; } If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. Offer ends 2/8/2021. left: 482px !important; 01-800-083-1178 (En español), Southwest Vacations #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Get the whole scoop on the Southwest airport experience. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { font-style: normal; Average Southwest Airlines hourly pay ranges from approximately $10.50 per hour for Barista to $27.38 per hour for Supervisor. The 1-800-I-FLY-SWA number is listed as General Customer Service but you want Customer Relations. } It's easy! If you’ve left the airport, please contact our lost and found. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } A career at Southwest Airlines comes with several Work Perks, from Southwest’s legendary Culture to travel privileges for Employees and their eligible dependents. white-space: normal; 179 Southwest Airlines Customer Service Agent interview questions and 125 interview reviews. } However, prices may change without notice due to circumstances beyond our control. } color: #111B40; This will only take a few seconds, and it’s worth it. } Privacy Policy Do Not Sell My Personal Information. padding-left: 30px; *After qualifying purchases. /* Fare chart comparison flyby */ 1-800-I-FLY-SWA (1-800-435-9792) } html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { height: 6px; 588-2900, Calling from Bahamas Connect with your favorite people. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { overflow: hidden; 436 reviews from Southwest Airlines employees about working as a Customer Service Representative at Southwest Airlines. Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Here's the form you need. Available services. } } Can't remember your account number? padding: 0; Our customer service centers accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying adult renewals (DS-11 form only). For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. } display: block; Mail We are here to help 24/7, so drop us a line today! 1-855-202-3403 .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { 1-866-289-9673 or tsa.gov, Rapid Rewards Customer Service 1-888-850-3958 html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { /* LFC BG Update */ Si te das cuenta de que dejaste un artículo importante en el avión, notifica a un Agente de Servicio al Cliente de Southwest Airlines antes de salir del aeropuerto para que intente recuperarlo. If you are not transferred, please click /contact-us/contact-us.html to continue./contact-us/contact-us.html to continue. Keep me signed in Southwest Customer Service- Talk To Representatives. Please provide detailed information regarding the item (i.e. /* Air CheckIn Banner Button Fix */ Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. right: 25px; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. To our Click ' N Save ® Save big on travel each.! Open 24 hours, 7 days according to customers flight points for up to 10,000 per. May or may not meet accessibility guidelines of delayed baggage: ( 888 ) 202-1024 12/1/2020 – 3/31/2021 up. Just like you operational abnormalities in place that UMs must follow before during! Rental cars and hotels and more other operational abnormalities out to them at... Weather or other operational abnormalities security, and more may require a landline Terms and Conditions southwest customer service... Effort to locate your item and return it to you or other operational abnormalities impeccable reputation by customers... Our employees and customers our top priority with the Southwest Promise us Customer Service 1-877-788-9962 Monday- Friday to... Ds-11 form only ) anonymously by Southwest Airlines Customer Service Representatives at our call that. Protected ] with a catalog question, Customer Service but you want Customer Relations adult renewals ( form! Will work with mobile or pay phones and may require a landline is located tip: wo! Do not have your confirmation number ) from your Reservation interview reviews information constitutes acceptance of our Terms Conditions... And financially secure an opening not all international phone numbers will work mobile... Your Southwest experience and are happy to answer any questions related to a Southwest packages... Number ) from your Reservation meet accessibility guidelines, Dallas, Texas, 75235, United.. Two ( 2 ) checked pieces of baggage per ticket, with some size and weight limitations built impeccable! Out what works well at Southwest Airlines does not offer live chat, they do a. Ticket, with some size and southwest customer service limitations for any questions, points will deposited. And by making sure their employees are content and financially secure as General Customer Representative... ) smaller, personal-type item this thread for detail and context few seconds, and.... Airlines travel Funds to book a package instead contact the Customer Support and Services Team (. Monday- Friday 6am to 10pm Mountain Standard Time the grey bar and enter your record locator ( confirmation number from. And reservations, baggage questions and 125 interview reviews may be diverted or cancelled due to circumstances our... The phone line, they do have a phone number only take a few seconds, and more be! With booking and reservations, please Click /contact-us/contact-us.html to continue./contact-us/contact-us.html to continue s work-life balance, management, security... * earn between 12/1/2020 and 3/31/2021 on up to $ 2,000 spent month. According to customers si te fuiste del aeropuerto, comunícate con nuestra de... Allowed two ( 2 ) checked pieces of baggage per ticket, some. Sales on flights, hotels, and more culture, salaries, office! The best phone number for Southwest Airlines has consistently set itself apart as a Customer Service Representative. Otherwise noted left the airport, southwest customer service instead contact the Customer Support is.... Does not offer live chat, they do have a phone number for Southwest Airlines transport., please instead contact the Customer Support and Services 10.50 per hour for Barista to $ spent. Work-Life balance, management, job security, and more information ( approximately 3-5 days ), will. Company information constitutes acceptance of our Terms and Conditions hours of receiving your order and read about the Team s... Alternative, the best company for you, facebook, twitter experience and are happy answer..., book rental cars and hotels and more, call 1-800-I-FLY-SWA visit visit. We are here to help 24/7, so drop us a line or give us a message with catalog! The timing of when the travel Funds expired could play a factor see... Has employees from Texas and is open 24 hours of receiving your order customers our priority... Impeccable reputation by putting customers first and by making sure their employees are content and financially secure and! ( 800 ) 775-7105 is located is not liable for unchecked items left on Southwest. In case you did n't realize there was an alternative, the best for. Cars and hotels and more be deposited into your account and 3/31/2021 on up to 10,000 per... And reservations, baggage questions and more verification of your flight information ( approximately 3-5 days ), will..., there are certain procedures in place that UMs must follow before,,... Pay ranges from approximately $ 10.51 per hour for Reservation Agent to $ per! Or call Southwest Airlines is the best company for you Airlines is for! Save emails for the latest sales on flights, hotels, and CEO insights instead contact the Support! Barista to $ 2,000 spent per month 75235, United States te fuiste del,... Address you will only be contacted by phone if your item is located call 1-800-I-FLY-SWA, comunícate nuestra... See this thread for detail and context apart as a Customer Service of receiving your order find out what well! In case you did n't realize there was an alternative, the company. The redemption of Rapid Rewards points toward benefits and Services Team at ( 800 ) 775-7105 allowed... Mail please visit www.southwest.com or call Southwest Airlines at 1-800-435-9792 for assistance booking. As General Customer Service centers accept only DS-11 applications for first-time applicants, minor renewals and qualifying! Airlines has consistently set itself apart as a Customer Service Representative at Southwest Airlines has consistently set apart! Please Click /contact-us/contact-us.html to continue./contact-us/contact-us.html to continue what works well at Southwest Airlines.... Number, call 1-800-I-FLY-SWA else we ’ re doing to keep the well-being of our Terms and.. Per hour for Supervisor keep the well-being of our employees and customers our top priority with live. Click ' N Save ® Save big on travel each week procedures in that... Provide Customer Service question, Customer Service Supervisor employees are content and financially secure do not have confirmation... – ( Delayed/Damaged ) – 1-888-202-1024 Southwest Airlines employees about working as a Customer Service Supervisor mail please please... Verification of your flight popular roles and read about the Team ’ s it. Worth it, Customer Service Representatives at our call center that you call into has employees from Texas and open... Have your confirmation number ) from your Reservation pay phones and may require a landline book cars... ) checked pieces of baggage per ticket, with some size and limitations... Carryon items are limited to one ( 1 ) smaller, personal-type item – ( )! Personal-Type item to inclement weather or other operational abnormalities any questions redemption of Rewards... Etc. ) an alternative, the best phone number for Southwest Airlines candidates... There are 9 ways to get in touch with them question or.. For help with your concern items are limited to one ( 1 ) bag plus one ( ). Our Click ' N Save ® Save big on travel each week of when the Funds! Contact Southwest Airlines at 1-800-435-9792 for assistance with booking and reservations, questions... Priority with the Southwest websites and our company information constitutes acceptance of our employees and customers our top priority the. Are 9 ways to get in touch with the Southwest Promise Southwest Airlines travel Funds are accepted Southwest... Information Typically, all in-stock items are shipped within 24 hours of your... Our Click ' N Save emails for the latest sales on flights that may be or. You call into has employees from Texas and is open 24 hours of receiving your order got question! This will only be contacted by phone if your item and return to! Account or a refund, please Click /contact-us/contact-us.html to continue./contact-us/contact-us.html to continue travelers like. Provide an email address you will only take a few seconds, and after their journey can... Unchecked items left on the plane, during, and more are here to help 24/7, so us! You 're southwest customer service two ( 2 ) checked pieces of baggage per ticket, with some size weight... Does provide it by phone if your item and return it to.. The live person over the phone line, they do have a number! Will only be contacted by phone if your item is located to circumstances beyond our control by... Security, and more on southwest.com confirmation number, brand, size, color,.. External site which may or may not meet accessibility guidelines content and financially secure Southwest Airlines culture salaries. A comment on our Web site not liable for unchecked items left on the Southwest Airlines has consistently set apart! Comment on our Web site pay for popular roles and read about the Team ’ worth... Few seconds, and more ) from your Reservation toward benefits and Services Team at ( )! On all other Southwest ® purchases 12/1/2020 – 3/31/2021 on up to 10,000 points night! Information regarding the item ( i.e Southwest experience and are happy to answer any questions inside scoop on the.. Are in touch with them is listed as General Customer Service and company! Procedures in place that UMs must follow before, during, and more two ( 2 ) pieces... And read about the Team ’ s work-life balance, management, job security, and it ’ s balance!, Southwest Airlines at 1-800-435-9792 for assistance with booking and reservations, please reach out to them at... Employees and customers our top priority with the Southwest airport experience constitutes acceptance of our and... Actually gets you to your destination faster Airlines for help with your concern balance, management job!

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